Return / Refund Policy

Thank you for shopping at Urban Coffee Manchester Ltd. We take pride in the quality of our products and services, but we understand that sometimes a return or refund may be necessary. Our policy is designed to provide a straightforward process for our customers.

Return Policy

• Customers can return products within 30 days of receipt.
• To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
• Proof of purchase is required for all returns.

Non-returnable Items

• Perishable goods such as coffee cannot be returned.
• Gift cards and downloadable software products are also non-returnable.
• Sale items are final sale and cannot be returned, unless defective.

Refund Process

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, usually within 7-10 business days.

Exchanges

• We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same item, contact us at the details below.

Shipping Returns

• To return your product, please mail it to: Urban Coffee Manchester Ltd, Spaces offices 2nd floor Suite 222 Deansgate Manchester M3 2BY.
• Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Return / Refund Policy or need assistance with a return, please contact us at:

• Phone Number: 07931 385626
• Address: Urban Coffee Manchester Ltd, Spaces offices 2nd floor Suite 222 Deansgate Manchester M3 2BY